Last Updated: October 7, 2025

Welcome to SupportSaathi! This Privacy Policy explains how we collect, use, and protect your information when you use our services.

1. Information We Collect

We collect information from two distinct groups: our Clients (website owners) and End-Users (visitors who use the chatbot on a Client’s website).

• For our Clients, we collect:
  • Full Name
  • Email Address
  • Company Name
  • Billing Address
  • Website Domain
• For End-Users of the chatbot, we process the following on behalf of our Clients:
  • Complete chat conversation history.
  • IP Address and User-Agent (browser information).
  • Personal information if voluntarily provided during the chat, such as name, email, or order number.

2. How We Use Your Information

• Client Information is used to:
  • Create and manage your account.
  • Process payments for your subscription.
  • Provide the chatbot service.
  • Send important service notifications and updates.
• End-User Information is used to:
  • Enable the chatbot to provide answers and assistance.
  • Allow our Clients to view their chat histories and manage customer support.

3. Data Sharing and Disclosure

We respect your privacy and limit data sharing.

• Third-Party Services: We may share Client information with trusted third-party services solely for operational purposes, such as payment processors for billing.
• AI Processing: We use a self-hosted AI model. Your End-Users’ chat conversations are not sent to or processed by any third-party AI companies like OpenAI, Google, or Anthropic. This is a core feature designed to protect your data privacy.
• Legal Requirements: We may disclose your information if required by law.

4. Data Security 🔒

We are committed to protecting your data. We implement industry-standard security measures, including:

• SSL/TLS encryption for all data transmitted between your browser, our servers, and the chatbot.
• Strict access controls for our databases to prevent unauthorized access.

5. Data Retention

• We retain Client data for as long as you maintain an active account with us.
• We retain End-User chat data on behalf of our Clients for as long as their account is active.

6. Your Rights

You have the right to access, correct, or request the deletion of your personal data. To make such a request, please contact us at help@supportsaathi.com.

7. Cookie Policy 🍪

We use cookies for essential functions on our website and in our chatbot service, including:

• Session Management: To keep you logged in.
• User Authentication: To secure your account.
• Analytics: To understand service usage and improve our platform.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us at help@supportsaathi.com